Service Delivery level:
The existing, under mentioned service delivery levels of service will be continued:
In order to increased demand for services, following strategies to attain the goals will be aggressively pursued:
Quality and Compassionate patient care is on the top of the priority of the LEI, so the patient and guardian are the focal point. A continuous effort will be made for the improvement in clinical and non clinical services adhering with the clinical and non-clinical protocols. A quality assurance system will be developed to record and review patient satisfaction level and quality of visual outcome. Equipment and instrument will be maintained in top operating conditions. Latest technological advantages including expansion of computer application in the hospital will be made. To this end, in order to improve overall process Total Quality Management (TQM) initiatives will be taken.
The existing strong and close network with governmental and non governmental organizations like NNJS, SEVA, Lions Sight First, Aarvind Eye Care System, International Eye Foundations, ORBIS International, National Academy of Medical Sciences etc. will be strengthened with periodic get together, regular sharing and exchange of information, ideas, opportunities and comments, while continues effort will be made to form network with other relevant NGOs, donor agencies, academic institutions, resource persons and researchers. For the development of Lumbini Eye Institute as centre of excellence of producing qualitative ophthalmic manpower, emphasis will be given for developing effective partnership to achieve sustainable improvement to Lions Aarvind institute of community ophthalmology (LAICO) and other relevant academic institutions for technical and managerial support.
Continuous emphasis will be given in clinical and operational research and survey studies. Research on treatment and follow up modalities, surgical outcome and various implementation strategies will be carried out and program strategies will be refined further on lesson learned. The outcome of these research studies will be used to strengthen the service delivery and some of the important finding will be shared through publication.
Management system improvement:
To increase the management sophistication, competency of young managers will be raised with their participation in executive development Programme. Formulation of financial, personnel and general management policies and procedures will be made. Establishment of personnel department is made in the very first year of planning horizon. Initiatives will be taken for raising the level of employee motivation and teambuilding with their closer association at various management levels. With the development of MIS, supervision and monitoring of activities, programs and individual performance will be strengthened.